Privacy Policy

1. Introduction

Jula Consultancy FZE (“we”, “us”, or “our”) operates the SMST/APA Tool platform accessible at apatool.com. We are committed to protecting the personal information of all users who access or use our services. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

2. Information We Collect

• Account information: name, email address, organisation, job title, and phone number provided during registration.
• Usage data: analyses created, reports generated, steps completed, and session activity.
• Payment information: handled securely by Stripe. We do not store full card details.
• Technical data: IP address, browser type, operating system, and cookies necessary for the platform to function.

3. How We Use Your Information

• Providing and improving the SMST/APA Tool platform.
• Sending transactional emails such as account verification, team invitations, and billing receipts.
• Responding to support requests.
• Complying with legal obligations and enforcing our Terms of Service.

4. Data Sharing

We do not sell or rent your personal data. We may share data with trusted third-party service providers (Supabase for database hosting, Stripe for payment processing, Resend for transactional email, Sentry for error monitoring) strictly to operate the platform. Each provider is bound by their own privacy and data processing agreements.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at info@smstapa.com.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, object to or restrict processing, and request data portability. To exercise any of these rights, please contact us at info@smstapa.com.

7. Cookies

We use essential session cookies required for authentication and platform functionality. We do not use advertising or tracking cookies.

8. Security

We implement industry-standard security measures including encrypted connections (TLS), role-based access controls, and regular security reviews to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@smstapa.com or write to us at Jula Consultancy FZE, Saif Office R5-22/B, P.O.Box 124906, Sharjah, U.A.E.